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2024

Customer Service Conversation Analyzer

Real-time call analysis: speech-to-text, sentiment and automated SOP compliance checks.

Source

What I built

  • Real-time conversation analysis for customer service calls.
  • Speech-to-text with OpenAI's Whisper and sentiment analysis with BERTweet.
  • Automated SOP compliance checking and speaker diarization.

Stack

PythonWhisperBERTweetNLP